• Global Design Lead at HSBC, Conversational Banking (Hong Kong) • Managing a team of UX, UI, VUI designers • University of Cambridge: Executive MBA ’20 - ‘22 • Member of Cambridge Union Society • Startup weekend mentor and former winner • UK Digital Awards: Judge • CoinFLEX (full-time, HK), HSBC (full-time, HK) - British Telecommunications (full-time, UK) - Manulife (full-time, HK) - ArcelorMittal (consultant, BE) - Anbang Insurance (consultant, BE) - Westpac (consultant, AU). •

Editor of Multimodal UX

Frederik Goossens

Frederik Goossens

Global Head of Research of Design at CoinFLEX • Cambridge MBA • Formerly at HSBC (HK), Westpac (AU), and British Telecom (UK).